Evaluation of Pharmaceutical Services Based on STARKES 2024 Standards
Abstract
The 2024 STARKES accreditation standards emphasize the importance of safe, effective, and quality pharmaceutical services and medication use (Pharmaceutical Services and Rational Drug Use - PKPO). Private hospitals often face challenges in meeting these standards, particularly concerning the storage of medicines and medical consumables. This study aims to evaluate the implementation of PKPO at Hospital X in Demak Regency based on STARKES 2024 standards and to identify priority areas for improvement. A mixed methods approach was employed. Quantitative data were collected through a structured questionnaire based on seven key PKPO indicators. Qualitative data were obtained via direct observations and in-depth interviews with the head of the pharmacy department and related staff. Quantitative data were analyzed using percentage compliance calculations, while qualitative data were analyzed thematically. Priority problems were determined using the Hanlon method. The overall PKPO implementation score at Hospital X was 70.15%, below the minimum accreditation threshold of 80%. The highest scoring indicator was PKPO 1 (Organization) at 87.5%, while the lowest scores were observed in PKPO 5 (Dispensing) at 52.5% and PKPO 3 (Storage) at 60%. The main priority issue identified was the security of pharmaceutical and medical consumable storage (PKPO 3, item 1).
References
Hanlon, J. J., Korenbrot, C. C., & DeFriese, G. H. (1972). Health Program Planning and Evaluation. New York: Macmillan Publishing Company.
Ministry of Health of the Republic Indonesia. (2020). Peraturan Menteri Kesehatan Republik Indonesia Nomor 72 Tahun 2020 tentang Standar Pelayanan Kefarmasian di Rumah Sakit. Jakarta: Kementerian Kesehatan RI.
Ministry of Health of the Republic Indonesia a. (2022). Peraturan Menteri Kesehatan Nomor 12 Tahun 2020 tentang Akreditasi Rumah Sakit. Jakarta: Ministry of Health RI.
Ministry of Health of the Republic Indonesiab. (2022). Peraturan Menteri Kesehatan Republik Indonesia Nomor 31 Tahun 2022 tentang Pedoman Manajemen Klinis. Jakarta: Ministry of Health RI.
Ministry of Health of the Republic Indonesiaa. (2024). Standar Akreditasi Rumah Sakit (STARKES) Tahun 2024. Jakarta: Directorate General of Health Services.
Ministry of Health of the Republic Indonesiab. (2024). Keputusan Menteri Kesehatan Nomor HK.01.07/MENKES/1596/2024 Tentang Standar Akreditasi Rumah Sakit. Jakarta: Ministry of Health RI.
Mulyati, M., Setyawan, H., & Martini, M. (2024). Analysis of drug planning and procurement at the Pharmacy Unit of Sultan Fatah Regional Public Hospital, Demak. Mahesa: Malahayati Health Student Journal.
Nurul, R., Amran, A., & Nurlina. (2023). Evaluation of pharmaceutical services and rational drug use based on accreditation standards at the Pharmacy Unit of Sawerigading Regional Public Hospital, Palopo City. Journal of Pharmacy and Health Services, 7(2), 88–97.
Pakingki, P. J., Saptarini, O., & Wijayanti, T. (2023). Strategies for improving pharmaceutical services based on SNARS Edition 1 at the Pharmacy Unit of Hospital "X" in Tomohon City. Journal of Health Management and Pharmacy Exploration, 1.
Government of the Republic of Indonesia. (2021). Government Regulation No. 47 of 2021 concerning Hospital Administration. Jakarta: State Secretariat.
Pratiwi, D. A., & Yuliasih, N. N. (2022). Evaluation of drug storage in private hospital pharmacy units. Indonesian Journal of Pharmaceutical Sciences, 20(1), 44–52.
Sabarudin, Sunandar, I., Fifi, N., & Sartina. (2020). Evaluation of pharmaceutical services and rational drug use (PKPO) based on accreditation at the Pharmacy Unit of BLUD Konawe Hospital, 2018. Preventive Journal, Kendari.
Samur, Y. R. M., Astari, C., & Mursyid, M. (2023). Accreditation-based development strategies for pharmaceutical services and rational drug use (PKPO) at Hospital X. Surya Medika Journal.
Susiyarti, Pamudji, G., & Iswandi. (2022). Evaluation of pharmaceutical services and drug use (PKPO) at hospital pharmacy units. Scientific Journal of Health, 4.
World Health Organization. (2021). The role of pharmacists in primary health care. Geneva: World Health Organization.
World Health Organization. (2022). WHO global strategy on pharmaceutical services: Strengthening pharmaceutical systems for universal health coverage. Geneva: World Health Organization.
Wulandari, N., & Sari, R. M. (2020). Implementation of pharmaceutical logistics management systems in hospitals. Indonesian Journal of Health Administration and Policy, 9(1), 18–25.
Copyright (c) 2025 Indonesian Journal of Global Health Research
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
