SBAR Communication Role Play Method to Improve Handover Capability in Internal Patient Transfers in the Inpatient Room
Abstract
Hospitals are an integral part of a social and health organization that has an important role in realizing optimal public health status. The quality of service in the hospital can be seen from the hospital's readiness to implement a patient safety culture. Patient transfer is a series of patient handover activities between nurses and fellow nurses or other health teams. Communication carried out by nurses at the time of handover has a very important role. The purpose of this study is to be able to apply nursing service management innovations, especially in the field of nursing managerial in accordance with the development of science and technology. The sampling technique in this study is a non-probability technique of purposive sampling where sampling is based on predetermined criteria. The data collection process uses interview and observation data by filling out observation sheets. The next stage of the data from the results of the questionnaire and observations was carried out a root cause analysis by assessing man, money, method, machine, material, and environment. the results of the root cause analysis with the fishbone analysis method. The research was conducted at one of the X Hospitals in Semarang, the implementation began on September 21, 2023 to October 21, 2023. The results of the assessment then analyzed using CARL showed a result of 192 which stated that the application of SBAR communication in the internal transfer of patients was less than optimal and the value of 144 showed less than optimal implementation of nursing care. Effective communication roleplay innovation is one of the effective efforts in carrying out the SBAR handover method in the internal transfer of patients in solving the problems that occur in hospital X Semarang City. Effective communication roleplay innovation can improve the ability of the head of the room and team leader in carrying out handover using the SBAR method according to standards and effective in improving communication during handover.
References
Azmi CU. (2019). Case Study of the Application of SBAR Effective Communication When Weighing Receiving by Nurses in the Irna E Room of Rs Syarifah Ambami Rato Ebuh Bangkalan. Muhammadiyah University of Surabaya.
Astuti, N., Ilmi, B., & Wati R. (2019). Application of Situation, Background, Assessment, Recommendation (SBAR) Communication to Nurses in Implementing Handover. IJNP (Indonesian J Nurs Pract.
Beckstrand J. (1982). A theory for nursing: Systems, concepts, processes, by Imogene M. King. New York, John Wiley & Sons, 1981, 181 pp., $10.95. Res Nurs Health 1982 Sep;5(3):166-7. https://onlinelibrary.wiley.com/doi/10.1002/nur.4770050309
Cahyaningtyas A, Handayani H, Yatnikasari A. (2020). Gambaran Pelaksanaan Serah Terima Antar Shift di Rumah Sakit X Jakarta. Holistik J Kesehat.;14(3):383–90.
Dewi, R., Rezkiki, F., Lazdia W. (2018). Phenomenology Study of Handover Implementation with SBAR Communication. J Endur.
Damanik, D. N. & H, M. (2022). The Relationship of Caring Nurses to the Implementation of SBAR Communication at Handover. J Nursing Prior.
Effective K. (2022). SBAR method in improving effective communication. The method used is a case study that starts from the process of identification, analysis, prioritization of problems,. ;4:153-9.
Frisca S. (2022). Penelitian Keperawatan. Watrianthos R, editor. Medan: Yayasan Kita Menulis;. 42-44 p.
Febri W. (2020). Analysis of factors associated with management of intra-hospital patient transfers at Lubuk Sikaping Regional General Hospital.
Figueiredo AR PT. (2019). Effective communication transitions in nursing care: a scoping review. Ann Med.
Gu W, Fan N LH. (2021). Fitting aggregated phase-type distributions to the length-of-stay in intra-hospital patient transfers. Oper Res Heal Care.
Harries, R. L. et al. (2020). Communication training for junior doctors managing acutely unwell patients: A cluster randomized controlled trial. Med Educ.
Jay, C. et al. (2021). A Simulation-Based Approach to SBAR Communication in Complex Cases: A Quality Improvement Project. J Contin Educ Nurs.
Kalfi S. (2020). Gambaran pelaksanaan metode switch handover fase intraoperatif oleh perawat kamar bedah di rsup dr. Hasan sadikin bandung. Universitas’ aisyiyah bandung.
Loetfia Dwi Rahariyani. (2019). Model of Effective Communication towards Patient Safety and Quality Improvement of Nursing Services in Hospital.
Müller M, Jürgens J, Redaèlli M, Klingberg K, Hautz WE SS. (2018). Impact of the communication and patient hand-off tool SBAR on patient safety: A systematic review. MBJ Open.;8.
Meephu E, Arwatchananukul S, Aunsri N. (2018). A framework for development of an intra-hospital patient transfer using queue management system. In: 2018 Global Wireless Summit (GWS). IEEE;. p. 300–3.
N S. (2021). Diffusion of Change Management Innovation of Kurt Lewin Model in Madrasahs with Tringa Principle Approach. Cendikia J Knowledge Science.
Pasaribu Y. (2020). Hand over with Sbar technique in improving patient safety.
Padgett TM. (2018). Improving Nurses' Communication During Patient Transfer: A Pilot Study. J Contin Educ Nurs.;49:378-84.
Rachmah R. Rachmah, R.. (2018). Optimizing Patient Safety Through SBAR Communication in Handover. Idea Nurs J.
Rosenberg A, Campbell Britton M, Feder S, Minges K, Hodshon B, Chaudhry SI et al. (2018). A taxonomy and cultural analysis of intra-hospital patient transfers. Res Nurs Heal.
Tatiwakeng, R. V, Mayulu, N., & Larira DM. (2021). The Relationship between the Use of SBAR Effective Communication Method and the Implementation of Handover Systematic Review. J Nursing.
Tobiano G, Ting C, Ryan C, Jenkinson K, Scott L MA. Tobiano G, Ting C, Ryan C, Jenkinson K, Scott L, Marshall AP. (2020). Front-line nurses' perceptions of intra-hospital handover. J Clin Nurs.
Yu M, Kang K ja. (2017). Effectiveness of a role-play simulation program involving the sbar technique: A quasi-experimental study. Nurse Educ Today.;53.
Wianti A, Setiawan A, Murtiningsih M, Budiman B RL. (2021). Patient Safety Characteristics and Culture towards Patient Safety Incidents. Silampari Nursing.
Copyright (c) 2024 Indonesian Journal of Global Health Research

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.