Description of Patient Satisfaction Level with Therapeutic Communication of Nurses in Work Phase

  • Qurrotul Aeni Sekolah Tinggi Ilmu Kesehatan Kendal
  • Rina Anggraeni Sekolah Tinggi Ilmu Kesehatan Kendal
  • Andriyani Mustika Nurwijayanti Sekolah Tinggi Ilmu Kesehatan Kendal
Keywords: nurses, satisfaction level, therapeutic communication

Abstract

Communication is a very special and important process in relationships. Communication is more important in the nursing profession because interpersonal communication is the starting point of mutual understanding between nurses and patients. because communication is a basic need between nurses and patients, it can be categorized as face-to-face communication between nurses and patients, nurse support, patient support. meet patient needs. The aim of this research is to determine the level of patient satisfaction with nurses' therapeutic communication during the work phase at RSI Muhammadiyah Kendal. The research method used is descriptive quantitative. The sample used in this research was 50 respondents. The research technique used was purposive sampling with a cross sectional approach, to make data collection easier, the tool used was a therapeutic communication questionnaire. Analyze univariate data to obtain the frequency distribution of each variable. The results of research on respondent satisfaction levels show that respondents who choose the satisfaction level of "Satisfied" are 28.0% and respondents who choose the satisfaction level of "very satisfied" are 72.0%, and the results of research based on therapeutic communication show that respondents who choose therapeutic communication are "not good" 12.0% and those who choose communication was “good” as much as 88.0%. Quality care services are not only determined by accuracy in providing them, but by building communication relationships that can heal patients (therapeutic communication).

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Published
2023-11-25
How to Cite
Aeni, Q., Anggraeni, R., & Nurwijayanti, A. M. (2023). Description of Patient Satisfaction Level with Therapeutic Communication of Nurses in Work Phase. Indonesian Journal of Global Health Research, 5(4), 763-768. https://doi.org/10.37287/ijghr.v5i4.2465

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